Return and Refund Policy - Estoreoxpress.com

At Estoreoxpress.com, we strive to ensure your satisfaction with every purchase. Our Return and Refund Policy outlines the guidelines for returning items and seeking refunds.

Return Policy:

Eligibility: Products eligible for return must be in their original condition, unused, and with all tags intact.

Initiating a Return: To initiate a return, contact our customer support within 10-14 days from the date of delivery. Provide details of the product and reason for return.

Return Process: Our team will guide you through the return process, including arranging for product pickup or providing return shipping instructions.

Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. Once approved, we proceed with the refund process.

Refund Policy:

Refund Options: We offer refunds in the form of the original payment method used during the purchase. Refunds can also be provided as store credit if preferred.

Processing Time: Refunds are processed within 10-14 business days after the returned item passes inspection. The actual time for the refund to reflect in your account may vary based on your payment provider.

Non-Refundable Items: Certain items, such as personalized or perishable goods, are non-refundable unless they arrive damaged or defective.

Cancellation Policy:

Order Cancellation:

Cancellation Window: You can cancel an order within 18 hours of placing it. Contact our customer support promptly to request cancellation.

Cancellation Process: If the order has not been shipped, we will process the cancellation and issue a full refund. Once the order is shipped, our standard return and refund policy applies.

Refund for Canceled Orders: For canceled orders, refunds will be processed using the original payment method or as store credit, as per your preference.

Additional Notes:

In the case of damaged or defective items, please report the issue to our customer support team immediately for assistance.

Estoreoxpress.com reserves the right to modify the Return and Refund Policy. Any changes will be communicated through our website.

For any queries or assistance related to returns, refunds, or cancellations, please contact our customer support at customer-support@estoreoxpress.com.

We value your trust and strive to make your shopping experience with Estoreoxpress.com hassle-free and enjoyable.